Frequently Asked Questions
Everything you need to know about your Aurélien experience.
What is the typical delivery time for my order?
We offer worldwide shipping. Orders within Europe typically arrive in 2-4 business days, while international shipping usually takes 5-7 business days.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with all tags attached. You can initiate a return through our online portal.
What materials are used in Aurélien products?
We specialize in Mediterranean style using premium materials such as Extrafine Merino wool, Softey suede, and Egyptian cotton to ensure the highest quality.
How do I determine my correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our slim-fit garments.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment methods like iDEAL and Klarna.
Do I have to pay import duties on international orders?
For orders outside the European Union, import duties and taxes may apply depending on your country's regulations and are the responsibility of the customer.